Annual Customer Survey 2016 – The Results

Kindle_Fire_HD8Thank you to everyone who took part in our 2016 Customer Survey.

Your feedback means a lot to us. It allows us to improve and deliver an even better service in the future. We will always listen and respond quickly to any issues that arise at any point during a project.

At Denca, it is important to us to have a great working relationship with our clients, one that is built on clear communication and transparency.

To get recognition that our efforts in day to day work are not going unnoticed, is very pleasing.

This does not mean however, that we will stand still. There will always be scope to improve and this is something we will constantly drive towards.

The results

We would like to thank all those who took the time to fill in our survey form

As in previous years, we asked people to rate their experience of Denca from 5 (very good) to 1 (poor) across the six key areas of our service. The table below shows the average results in each area for 2015-16.

Yet again, this year we have had great responses. 9 out of 10 survey respondents rated their overall experience with Denca as good or very good.

[table id=1 /]

The main reason for conducting these surveys is to find the aspects of our business that can be improved.  We are now already working on improving our offering to deliver even better results from our clients.

And the important bit… 

Everyone who completed the questionnaire by the closing date were entered into our prize draw to win an Kindle Fire HD8.

This year’s winner is James Brookes from Jaguar LandRover, whose name came out of the hat.

Our congratulations to James.

JLR’s James Brookes receiving his new
Kindle Fire HD8 from Denca Operations Director, Garath Coulter

If you have any comments or anything you’d like to talk to us about, please get in touch

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