Denca annual customer survey – are we hitting the mark?

Thank you to everyone who took time to complete our Customer Satisfaction Survey this year.

All the replies to our feedback questionnaire are now in and we were really impressed with the response.

It is reassuring to see so many positive comments and the few comments that told us of areas where they felt there was room for improvement were especially helpful.

So how did we do?

We asked people to rate their experience of Denca from 5 (Very Good) to  1 (Poor) across 6 service delivery areas.

The table below shows the consolidated results, which may be of interest . . .

Area of Service Score
Response Time for Quotes: 4.3
Meeting Your Delivery Requirements: 4.4
Engineering the Solution: 4.2
Writing the Software for your Process: 4.3
Quality of build of panels and installation: 4.4
Calibration services and service visits: 4.4

Overall , we are pretty pleased with the results. Of 310 individual responses, 86.8% were ‘Good’ or ‘Very Good’ while only 1.3% were ‘Below Average’ and 0.6% ‘Poor’ – but it is always good to have improvements to aim for.

We have already put in place new initiatives to hopefully make a difference.

And finally, congratulations to the winner of the Amazon Kindle in the draw we held in conjunction with the survey. We had some great fun reading the compelling and well reasoned arguments why some thought they would/should be lucky this year!

As always, the judges were very strict and impartial to ensure fair play. The winner has asked to remain anonymous – suffice to say he works for a large ‘Blue Chip’ energy company.

If you have any comments or anything you’d like to talk to us about, please get in touch

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