Denca Customer Survey 2019 – The Results

Thank you to everyone who took part in our 2019 Customer Survey.

Your feedback means a lot to us. It allows us to improve and deliver an even better service in the future. We will always listen and respond quickly to any issue that arises during a project.

We pride ourselves on the importance of having great working relationships with our clients. We strive for relationships that are built on clear communication and transparency.

To get the recognition that our day to day efforts are not going unnoticed is very satisfying.

Nevertheless, this does not mean that we will stand still. There will always be scope to improve and this is something we will constantly drive towards.

The results

We would like to thank all those who took the time to fill in our survey form

As in previous years, we asked people to rate their experience of Denca from 5 (very good) to 1 (poor) across the six key areas of our service. 

Yet again, this year we have had great responses. 9 out of 10 survey respondents rated their overall experience with Denca as good or very good. The table below shows the average results in each area for 2018-19:

We are very conscious that, even though the change was small, the 2019 scores are slightly below those of 2018. Needless to say, we will redouble our efforts to simply be the best.

We are always keen to make our business better. Your comments and opinions pointing out the improvement opportunities are the main reason for conducting these surveys.  We are now already working on improving our offering to deliver even better results from our clients.

And the important bit… 

Everyone who completed the questionnaire by the closing date was entered into our prize draw to win a Sonos One.

This year, the winner drawn out of the hat is Walter Michelli of Chromalox

Our congratulations to Walter.

Congratulations to Walter Michelli, Winner 2019 Denca Customer Survey Draw

If you have any comments or anything you’d like to talk to us about, please get in touch

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